Hello, I am
Sushmidha Jawahar
A Product Designer with a focus on solving complicated problems and creating delightful experiences within existing systems.
Specialized in leading AI-driven experiences, designing scalable workflows, governance frameworks and translating user insights into trusted high-impact product strategies within agile environments.
Organisations I have worked with
Selected Professional Projects
Multi-turn UI & HITL for Agents
Agent Platform | Highspot
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Crafted the core multi-turn UI, conversation principles and response framework for Highapot Agents.
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Reusable Human-in-the-Loop design pattern in Highspot Agent’s system-level workflows that enabled Task completion and Asset creation using Agents.
Automated Governance Highspot
Content Organization and Governance | Highspot
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Automated governance using the Scheduled Bulk Actions feature to reduce discovery-related dissatisfaction
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Enabled long-term scalability of Highspot’s content management ecosystem and improved domain governance health (15% → 50%+)
Consumption Dashboard - Vendia Share
A web3 real-time data sharing platform
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Translated client usage data into user-friendly data visualizations for the dashboard, deconstructing intricate consumption figures of Delta, United, Aeromexico, and Air France as a use case for an airline aggregator client.
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Increased product’s pricing transparency and illuminated total cost of ownership of the users enabling customers to optimize their usage for the maximum value.
RELA Hospital - UX Design
Multi-speciality hospital Patient portal
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Overhauled patient experience and created the online portal that enhanced the customer touch points by 200x.
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Enhanced the website and portal navigation, resulting in a 71.4% reduction in customer support overhead, leading to significant cost savings for the team.
