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Human In the Loop for Highspot Agents

Developed the fundamental multi-turn user interface, conversational guidelines, and response framework for Highspot Agents. Implemented a reusable Human-in-the-Loop design pattern within Highspot Agent's system workflows, facilitating completion and asset creation through Agents.

ROLE

Agents Platform Crew -
Product Designer

DURATION

Mar '25 - Present

TEAM

Design System - Senior Product Designer (1), Product Manager (1), Agents Platform Crew Engineers (7), AI & ML Crew Engineers (4)

I as a Product Designer for the Agent's Platform crew at Highspot was tasked with creating and optimizing workflows for managing content, facilitating personalized learning, and enhancing guided selling via the Agentic Platform.

AGENT CENTER

Agent Center is Highspot's flagship AI platform — a next-generation agentic experience that brings specialist AI agents to sales enablement teams, helping them drive content strategy, GTM execution, and revenue growth through intelligent, conversational AI.

IMPACT

This case study captures how I architected the design language, interaction principles, and capability frameworks that gave Agent Center its intelligence, coherence, and scale.

As the Lead Product Designer for Agent Center, I was brought in to do more than design screens. I was tasked with preventing design drift as a brand new agentic product rapidly expanded in scope, ensuring that every new specialist agent, every new capability, and every new interaction felt like it belonged to the same world.

  • Built a new agentic design layer on top of Highspot's Polar UI design system, bridging the gap between an ambitious, futuristic vision and a coherent, scalable product experience

  • Developed the Intent Recognition, Response, and Convergence frameworks that enabled 8 specialist agents to deliver world-class, context-aware interactions

  • Enabled 27 creation scenarios through a Human-in-the-Loop construct, with 18 more scenarios on track to ship by end of year

CHALLENGES

# Challenge 1

How might we establish a visual language for Agent Center that feels ahead of its time while still sharing the same foundation as the rest of the product?

# Challenge 2

How might we create a shared framework for Agent Center that gives each team enough flexibility to solve their unique problems, without fragmenting the user experience?

The complete process and solution artifacts are not displayed publicly due to confidentiality. Feel free to contact me to view the whole case study

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